Privacy Policy
Last updated 5 November 2026
Rostr is booking and payments for independent youth-sports coaches. This page explains what we collect, why, and what we will never do with it. We have tried to write it the way we would explain it out loud.
Rostr is a product of High5 Labs LLC, a North Carolina limited liability company, in the United States. Rostr is available in the United States only.
What we collect
From coaches: name, mobile number, email address, sport, and the city and state you work in. If you take payments through Rostr, our payments provider also collects the details it needs to pay you.
From parents booking a session: name, mobile number, and the details of the booking itself: which coach, which session, when, and what was paid.
Automatically: ordinary web server records such as approximate location by region, browser type, and which pages were requested. We use these to keep the service working, not to build a profile of you.
Payments
Card payments are processed by Stripe. Card numbers go to Stripe directly. We never see or store your full card number. Stripe handles that information under its own privacy policy.
Text messages
Rostr runs on text messages, so this section matters more than most.
- Coaches receive texts about their account and their bookings: a new booking or change a parent requests, a nudge about a request still waiting, a cancellation, a reminder.
- Parents receive texts about the sessions they booked: a request received, confirmations, reminders before a session, notice if a session is cancelled, rescheduled or counter-offered, a receipt or credit notice afterward, package balance and expiry notices, and a one-time sign-in link when you ask for one.
You give consent by checking the box beside the text-message notice, on a coach's booking page when you book a session or buy a package, or in your account Settings if you are a coach. Consent to receive texts is not a condition of purchasing anything: leave the box unchecked and you can still book, and your booking or receipt is shown on a page instead. Rostr is a product of High5 Labs LLC. Mobile information and text-message opt-in data and consent will not be shared with third parties or affiliates for promotional or marketing purposes, and all the categories of information above exclude text-message opt-in data and consent. Your number is handled only to deliver the text, by the messaging provider and carriers. Right after you check the box we send one confirmation text.
Message frequency varies with how often you book or coach. Message and data rates may apply. Reply STOP to any message to stop receiving them, and HELP for help, or write to support@rostr.coach. Carriers are not liable for delayed or undelivered messages.
We do not sell your information, and we never will. Specifically: mobile numbers and text-message consent are never sold, rented, or shared with third parties or affiliates for promotional or marketing purposes.
Who we share information with
Only the companies that make Rostr work, and only what they need:
- Stripe: card payments and payouts.
- Telnyx: text messages.
- Netlify: hosting this site.
We also share what the law requires us to share, and nothing beyond that. If Rostr is sold or transferred, information moves with it (mobile numbers and text-message opt-in data excepted), and we will say so here before that happens.
When a parent books with a coach, that coach sees the booking: the athlete's name and what was booked. Coaches never see your mobile number, and never receive your text-message consent or opt-in record. Text-message opt-in data and consent are excluded from everything in this section and are never shared with third parties or affiliates for promotional or marketing purposes.
How long we keep it
Account and booking records are kept while the account is active, and afterward for as long as we need them for tax, accounting, and dispute records. Ask us to delete your information and we will, except for records we are required to keep.
Children
Sessions are often for children, but Rostr accounts belong to adults. We do not knowingly collect information directly from anyone under 13. A parent or guardian books, pays, and receives the messages.
Your choices
- Reply STOP to any text to stop receiving texts.
- Email us to see, correct, or delete what we hold about you.
- Close your account at any time.
Changes
If we change this policy we will update the date at the top. If a change is significant, we will say so plainly rather than hoping you do not notice.
Contact
Email support@rostr.coach. A person reads it.